Start here
- Quickstart — your first email in five minutes, with a test key.
- Knowledge base — sending, templates, domains, webhooks, test mode, MCP and every API endpoint.
- Status — whether the API, sending, the delivery worker and Amazon SES are working right now.
Write to us
Email hello@yorkermedia.com. A person on the team reads every message. To get a precise answer sooner, include:
- your account ID (Dashboard → Settings);
- for a delivery question, the email ID from the API response or the Emails page;
- for an API error, the request you sent without the key, and the full error response.
Never send us an API key, a password or a webhook signing secret. We will never ask for them.
Common questions
My account is in review. Every new account is checked by a person, usually within a business day, before it can send to outside recipients. Test keys and mail to your own verified team addresses work right away. Telling us what you send (in the sign-up form or by email) helps.
My domain won't verify. DNS changes can take a few minutes to an hour. Compare each record with the dashboard, remove duplicates, and make sure Cloudflare's proxy is off for the DKIM records. The domain guide has the details; SendNeo re-checks unverified domains automatically for three days.
An email bounced or went to spam. Open it under Emails to see its event timeline and the receiving server's answer. The deliverability guide explains the usual causes.
I want to change or cancel my plan. Dashboard → Billing. Payments, invoices and tax are handled by Dodo Payments, our merchant of record.
Security reports
Found a vulnerability? Write to hello@yorkermedia.com; see Security for how we handle reports.